Appointment Problems

1: What if I'm dissatisfied with the cleaning service provided?

Ensuring your satisfaction is our utmost priority. If you find yourself dissatisfied with the outcome of your appointment, we recommend following these steps Start by contacting your cleaner to discuss the issue. In many cases, they can return to address any areas that require additional attention (fixup or touchup). Provide a refund under certain circumstances, such as if they Were unable to complete the full duration of the booked time and Charged for more hours than necessary. Accidentally caused damage to an item If your cleaner is unable to resolve the matter to your satisfaction, you have a couple of options, Leave a review detailing your experience and concerns.

Request a full or partial refund. If reaching an agreement becomes challenging, and you have been in contact with your cleaner for at least 72 hours, you can involve Sparkling Bees. This step is appropriate in the following situations: You have not received a response from your Cleaning Professional within 72 hours. An agreement could not be reached between you and the cleaner. You would like Sparkling Bees to make a final decision based on our policies. You feel uncomfortable continuing the conversation with your Cleaning Professional. Please bear in mind that by involving Sparkling Bees, you accept our final decision as binding and acknowledge that all decisions are conclusive.