Appointment Problems

3: What should I do if my Cleaning Professional arrives late for the appointment?

In the event that your Cleaning Professional arrives late for your appointment, they will make every effort to stay overtime to fulfill the originally booked hours, if their schedule allows.

However, if your cleaner is unable to stay for the full duration of the booked hours, you will only be invoiced for the actual number of hours they were able to clean.

If you suspect an error in your invoice and believe that you have been charged incorrectly, please submit a refund request by clicking here.