Appointment Problems

5: My cleaner never arrived?

We deeply regret any disruption in our service. We understand the importance of maintaining a reliable schedule and apologize for any inconvenience caused.

In the event that your cleaner fails to arrive for your appointment, please take note of the following:

You will not incur any charges for the missed appointment.

We are committed to assisting you in arranging a Priority Request appointment at a time convenient for you.

We kindly request that you wait for a period of 60 minutes before reporting a no-show. This waiting time is important as submitting no-show report results in a 1-star review for your cleaner.

To report a no-show and initiate the appropriate actions, please select the relevant appointment from the provided list:

Log in to your account to manage your appointments.